Payroll, Time & Benefits Senior Specialist

The Payroll, Time & Benefits Team focuses on payroll, benefits, absence management, customer service and advisory support to employees, manager and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Payroll, Time & Benefits Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits. etc. You are also contributing to the continuous improvement of the P&C People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of P&C People Support Solutions. You need a broad understanding across local HR processes and tools, as well as local and global downstream impacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

Responsibilities

• Service Delivery
  • Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, local and global benefits administration, etc. (details refer to the country service catalog)
  • Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
  • Manage, process and reconcile mass upload files for all pay frequencies.
  • Monitor data flows to/from Workday to Vendor for accuracy
  • Ensure integrations are processed timely and resolve any errors ensuring accurately processed
• Ensure regulatory compliance in line with the countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Supports P&C Chapters in system maintenance activities.
• Provide guidance and advisory to first level support teams.
• Serves as expert contact for payroll specialists in more complex inquiries and processes.
• Actively Initiate and participate in the development and implementation of continuous improvement initiatives.
• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs).
• Ensure consistent and reliable service delivery for customers serviced.
• Ensure end to end ownership of resolution
• Ensure operations according to defined KPIs and ServiceNow OKRs.
• Ability to interpret HR policies and practices for payroll/benefits administration
• Understand and have a working knowledge of local time/absence policies.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Participating and partially leading project activities as required
• Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.
• Escalation management.
• Behave as role model to team members, showing positive and flexible attitude
• Coach and train newcomers
• Support quality control processes and improvement initiatives.
• Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns
• Take responsibility for each task and be decision driven oriented wherever possible.
• Proactively identifies and troubleshoots payroll/time/benefits issues to determine root cause and solutions for resolution.
• Analyze multiple payroll audits during processing to ensure accuracy and validity.
• Analysis and controls for payroll processes, accruals and employer obligations for all in scope countries.
• Proactively work with vendors to ensure high level customer service and accuracy of data.

• Cross-Functional Collaboration
  • Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.
  • Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
  • Achieve our P&C Support Solutions vision by driving local consistency through collaboration.
  • Onboarding and coaching of new colleagues (e.g. newcomer PTB Specialists)
  • Participate in cross-training activities, acquire operational know-how from other operational teams. Readiness to provide operational support ad-hoc (interim cover) for other teams within the operational area / department, whenever business requires (due to immediate capacity issues for eg).

• Outputs & Deliverables
  • Continuous contribution to the improvement of the performance of People Support Solution
  • Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
  • Provide feedback, coaching and advice for contacts in both P&C and the business (measured by defined stakeholder feedback)

Who you are

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.

• You bring the following experience:
  • 2-5+ years of experience in payroll services, in a shared service center environment preferably.
  • Knowledge of payroll cycle and processes /benefits operations and processes
  • Knowledge of Workday P&C Processes
  • Deep Knowledge of local tax and social insurance
  • P&C generalist know-how.
  • Excellent attention to detail and analytical ability
  • Advanced Excel skills (pivot table, v-lookup, etc.)
  • Proven track record of being able to deliver in a matrix organization.
  • Ability to work independently in a fast-paced and change environment and to handle multiple, competing priorities.
  • English strong communication skills both written and spoken are essential (other language requirement based on region i.e German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

• Ability to thrive in an ambiguous and multicultural environment working across borders.

Core capabilities include:

• Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
• Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
• Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
• Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Quienes somos

En Roche, nuestro éxito se basa en la innovación, la curiosidad y la diversidad, multiplicado por 100,000 profesionales en 100 países. Trabajando juntos, nos hemos convertido en uno de los grupos líderes de salud enfocados en la investigación.

Roche es una empresa que ofrece igualdad de oportunidades.